• Love to wear multiple hats.

• Leap tall buildings in a single bound, bringing the whole team with you.

• Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.

• Highly functional in a dynamic, energizing environment.

• Comfortable bending between the tactical and strategic.

• Top-notch executive presence and communications superstar.

Top Reasons to Join Our Team

• Thrive in a culture of ownership, delivery, and innovation.

• Drive the end-to-end delivery of world-class technology solutions.

• Be a catalyst for change in the realm of World-Class Technology and Products.

• Enjoy a hyper-transparent flow of information, conversation, and ideas.

• Innovate and invent the future of Agile and Social program management.

PLEASE FIND OUR OPEN TECHNICAL PROGRAM MANAGER OPPORTUNITIES BELOW.

Your Impact

• Lead programs by achieving alignment on program scope, release planning, as well as aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional alignment.

• Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.

• Drive Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.

• Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success.

• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, Release Management).

• Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).

• Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.

• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.

• Provide monthly program reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations).

• Create a collaborative environment that fosters creativity, innovation, and learning.

• Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

Minimum Requirements

• 6-10 years (Senior TPM)/10-15+ years (Director)/12+ years (Senior Director) of experience leading large scale, enterprise product programs.

• 6+ years of solution management experience for software or SaaS experience.

• 3+ years of successfully implementing and managing SaaS product development programs; strong knowledge of the SaaS business model and its product development lifecycle.

• Excellent analytical and problem solving skills with a history of hands-on, detail orientation.

• Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.

• Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.

• Experience with Portfolio Management.

• Ability to master technical subjects and technologies relevant to the program.

• Strong organizational, project management, analysis, and communication skills.

• Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.

• Ability to successfully partner with all functions across the entire company.

• Bachelor's degree or equivalent work experience.

Preferred Requirements

• Comfortable bending between the tactical and strategic.

• Ability to manage/juggle multiple priorities without loss of efficiency.

• A service oriented minded person who "Thinks Customer."

OUR OPEN TECHNICAL PROGRAM MANAGER OPPORTUNITIES - LOCATIONS: Open to multiple US Locations)

Senior Manager, Technical Program Management, Availability Cloud Engineering (ACE)
The Senior Manager of Technical Program Management for Availability Cloud Engineering (ACE) will own and drive cross cloud strategic initiatives for Availability Cloud Engineering (ACE)'s four clouds: Monitoring, Availability Insights and Reporting (AIR), Management Tools, and Customer Analytics and Trust (CAT). You will partner with Product, Engineering and our internal partners/customers on program execution and will help to plan, organize, and work with functional teams to deliver business value. In addition, the role will partner closely with the lead TPM in cloud operational & release planning processes. Strong candidates will bring experience including release planning and Agile methodologies spanning multiple scrum teams, deep technical expertise in monitoring & availability technology and enterprise-scale service delivery spaces, as well as executive communication/presentation skills. This is an individual contributor role and has to possibility to be up-leveled to a director level role.

Senior Manager, Technical Program Management, Employee Service Cloud
As our Senior Member of Technical Program Management for our Service Cloud, you will be the operational heartbeat of our Employee Service organization and a pivotal member of our Leadership team. This includes planning and facilitating key meetings, both internally and with our external business partners, as well as ensuring issues are tracked, blockers are removed, and milestones are met.

As part of the leadership team, you will assist in the formulation and delivery of our product vision and roadmap, resource planning, and aligning our priorities to our business objectives and KPIs. You will be operating in a complex business environment where new initiatives, priorities and programs are the norm. Thus, to be successful in this role, you will need to be strategic, extremely organized, and have a confident command of the organizational landscape in order to anticipate what's around the corner so that you're able to set the team up for success. This is an individual contributor role that can be up-leveled to a director level role.

Director, Technical Program Management, Commerce Cloud
The Director of Technical Program Management for Commerce Cloud will be a part of our One Commerce team, our Commerce on Core products within Salesforce. This person will drive the orchestration & execution of various strategic initiatives across One Commerce. This person will partner with the leadership team to drive strategy, in addition to helping to plan, organize, and work with teams to help execute the vision for key initiatives. In addition, the Senior Manager will also partner closely with the lead TPM in cloud operational & release planning processes. Along with these primary areas of ownership, this person will also be expected to own and run at least one cloud level strategic initiative. This is an individual contributor role.

Director, Technical Program Management, Marketing Cloud
The Director of Technical Program Management for Marketing Cloud will drive the program management for Salesforce CDP teams. This person will partner with various teams in Einstein, Tableau, Tableau CRM, and other clouds on this initiative in addition to helping to plan, organize, and work with CDP teams to help execute the vision for our key AI/BI initiatives. They will also represent the release plan, priorities, and business requirements to groups throughout the organization. Experience in CDP, BI & Analytics is preferred. This is an individual contributor role.

Senior Manager, Technical Program Management, Sales Cloud
The Senior Manager of Technical Program Management for Sales Cloud will be responsible for leading strategic cross-functional and operational programs supporting the Sales Cloud business. This person will partner with Sales Cloud leadership to deliver programs within the Sales Cloud product roadmap, and drive operational coordination across Engineering, Product, GTM, Legal, and Marketing actions to quickly bring time-sensitive capabilities to market. In this role, the Sales Cloud TPM will manage cross-functional teams during the development and release phases of the process, help navigate complex dependencies and timelines, escalate program risks to leadership and mitigate accordingly, and assist in prioritization of deliverables to align with the overall business strategy.

Strong candidates for this role will have experience driving cross-functional initiatives at scale and be well versed in go-to-market motions, product development, cross-cloud collaboration, as well as planning, organizing, and collaborating with teams to execute on product vision and operational excellence. 7-12 years of program management or implementation consulting is desired. This is an individual contributor role that can be up-leveled to a director level role.

Senior Director, Technical Program Management, Platform Services
The Senior Director of Technical Program Management for Platform Services will oversee program management in the Platform areas of Platform Services and Identity. This TPM will be responsible for cloud operations, program management for one or more projects in this space, and people management of TPMs in Platform Services and Identity.

The successful candidate will be able to quickly learn the areas and programs associated with the Platform Services, Identity, and sub-clouds within Platform. This person will be responsible for providing program core-team leadership, running operations in the form of product planning and execution, budget planning and management, and headcount management. The Senior Director will also be responsible for managing stakeholder relationships in these areas to stay aligned and ensure quality TPM service. This TPM will become a trusted voice and advisor to SVPs in Product, Engineering, and other functional areas. Platform Services and Identity both own important and visible programs that are highly prioritized on the TMP V2MOM (our prioritized business unit plan), and this person may be called to initiate or manage these programs.

Director, Technical Program Management, Vaccine Cloud/Lab 1449
As our Technical Program Manager, you will be the operational heartbeat of our Rapid, Relevant Response Product organization (Vaccine Cloud / Lab 1449) and a pivotal member of our leadership team. This includes planning and facilitating key meetings, both internally and with our external business partners, and ensuring issues are tracked, blockers are removed and milestones are met.

As part of the leadership team, you will assist in the formulation and delivery of our product vision and roadmap, resource planning, and aligning our priorities to our business objectives and KPIs. You will be operating in a complex business environment where new initiatives, priorities and programs are the norm. Thus, to be successful in this role, you will need to be strategic, extremely organized, and have a confident command of the organizational landscape in order to anticipate what's around the corner so that you're able to set the team up for success. This is an individual contributor role.

Director, Technical Program Management, Service Cloud, Digital Engagement & Omni Channel
The Director of Technical Program Management for Service Cloud will be the operational heartbeat of our Digital Engagement and Omni Channel organization and a pivotal member of our Leadership team. This includes driving operational coordination across Engineering, Product, GTM, Legal/Ethics, and Marketing areas to quickly bring time-sensitive capabilities to market. In this role, the Service Cloud TPM will manage cross-functional teams during the development and release phases of the process, help navigate complex dependencies and timelines, escalate program risks to leadership and mitigate accordingly, and assist in prioritization of deliverables to align with the overall business strategy.

Strong candidates for this role will have experience driving cross-functional initiatives at scale and be well versed in go-to-market motions, product development, and cross-cloud collaboration, as well as planning, organizing, and collaborating with teams to execute on product vision and operational excellence. 7-12 years of program management or implementation consulting is desired. This is an individual contributor role.

Senior Manager, Technical Program Management, Workforce Engagement Management & Service Cloud Voice
This Senior Manager of Technical Program Management will be the operational heartbeat of our Workforce Engagement and Service Cloud Voice organization and a pivotal member of our leadership team. This includes driving operational coordination across Engineering, Product, GTM, Legal/Ethics, and Marketing actions to quickly bring time-sensitive capabilities to market. In this role, the Service Cloud TPM will manage cross-functional teams during the development and release phases of the process, help navigate complex dependencies and timelines, escalate program risks to leadership and mitigate accordingly, and assist in prioritization of deliverables to align with the overall business strategy.

Strong candidates for this role will have experience driving cross-functional initiatives at scale and be well versed in go-to-market motions, product development, cross-cloud collaboration, as well as planning, organizing, and collaborating with teams to execute on product vision and operational excellence. 7-12 years of program management or implementation consulting is desired. This is an individual contributor role.

Director, Technical Program Management, Service Cloud Engineering
As our Director of Technical Program Management for Service Cloud Engineering, you will be the operational heartbeat of within our Service Cloud organization and a pivotal member of the Product & Engineering Leadership team. This role will drive programs that span across all of our Service products. This includes driving engineering programs such as improving service availability, operationalizng production health metrics, and driving key enterprise priorities.

As part of the Leadership team, you will assist in the formulation and delivery of our product & engineering vision and roadmap, resource planning, and aligning our priorities to our business objectives and KPIs. You will be operating in a complex business environment where new initiatives, priorities, and programs are the norm. Thus, to be successful in this role, you will need to be strategic, extremely organized, and have a confident command of the organizational landscape in order to anticipate what's around the corner so that you're able to set the team up for success. This is an individual contributor role.

Senior Manager, Technical Program Management, Data Intelligence
The Senior Manager of Technical Program Management (TPM) for Data Intelligence will be part of a newly created team that is tasked to define how Salesforce measures the health of customer implementations and to build data products that help Salesforce employees, admins, and partners maximize the value our customers get from Salesforce. As the TPM supporting this initiative, you will be an integral part of the team, working closely with the Data Analyst along with data engineers, visualization experts, and data scientists. The scope of your work will inform every aspect of this data product - tracking product usage, measuring success, and linking it to business value with the overall goal of shaping a product that delivers actionable insights about our customers' implementations.

The successful candidate will partner with the team and stakeholders to understand the business and advise on strategic objectives, product direction, roadmaps, growth goals, retention strategies, etc. This person will also develop and own the analytical roadmap for the implementation health product, building and running the programs which include planning and execution with initiative owners. The Senior Manager will also own the flow of communication as well as align partners to drive clear decision making and a high degree of alignment across all partners. This person will also drive the creation of the stakeholder map as well as lead decision making and communication cadences. Finally, the TPM will also facilitate progress updates and leadership alignment. This is an individual contributor role.

Senior Manager, Technical Program Management, Trusted Services
The Senior Manager of Technical Program Management for Platform Trusted Services will be responsible for leading strategic cross-functional and operational programs supporting the Trusted Services business. This person will partner with Trusted Services leadership to deliver programs within the product roadmap and drive operational execution across Engineering, Product, GTM, Legal, and Marketing actions to quickly bring time-sensitive capabilities to market. In this role, the Trusted Services TPM will manage cross-functional teams during the development and release phases of the process, help navigate complex dependencies and timelines, escalate program risks to leadership and mitigate accordingly, as well as assist in prioritization of deliverables to align with the overall business strategy.

Strong candidates for this role will have experience driving cross-functional initiatives at scale and be well versed in data security and privacy concepts, product development, cross-cloud collaboration, as well as planning, organizing, and collaborating with teams to execute on product vision and operational excellence. This is an individual contributor role and has the ability to be up-leved to a director level for exceptional candidates.

Senior Manager, Technical Program Management, CRM Infrastructure
The Senior Manager of Technical Program Manager for CRM Infrastructure will drive a multi-year effort to lead large scale, mission critical migrations of Salesforce customers to Hyperforce. They will coordinate with Capacity Planning, Engineering, Customer Communications, the Hyperforce Program, Service Reliability, and many other organizations throughout Salesforce to accomplish these goals.

This is a fast paced, dynamic environment with mission critical business deliverables. Hyperforce is a quickly expanding infrastructure as the scale, frequency, and complexity of each set of org migrations is increasing. There will be a steady stream of unforeseen challenges and with that communications, coordination, organization, leadership, flexibility and ownership will be key in succeeding in this role.

Senior Manager, Technical Program Management,
, the social impact center of Salesforce, is looking for a talented, highly collaborative, and passionate leader to join our TPM organization. This Senior TPM will own the portfolio for our Trust Priorities at Salesforce.org. They will work with our product development teams to determine scope, align priorities, and ensure the timely completion of these critical initiatives. They will interface with leadership in Engineering, Operations, Product, Security, TPM, and other organizations in Salesforce. They will focus on building a sustainable operating model to drive execution efficiently. Additionally, they will provide hands on support to our operations teams to ensure they are collaborating effectively with our development teams. This is an individual contributor role.

Director, Technical Program Management, Accessibility
The Director of Technical Program Management for Accessibility will own and drive cross cloud strategic accessibility initiatives across Salesforce Technology & Products. This person will combine exceptional program management skills with a passion and deep knowledge of the discipline to make our products more inclusive and accessible. The TPM will provide leadership and operational excellence in partnership with the Product Accessibility team as well as Cloud Engineering, Product Management (PM), and UX teams to deliver on strategic initiatives, such as WCAG compliance, which requires alignment of priorities and coordinated, interdependent product updates from many teams. The TPM will be responsible for helping to plan, organize, and execute the vision for key accessibility programs, driving executive alignment, and keeping all informed on progress. You'll plan projects, define milestones, assess risks, create actionable insights, create processes, and work with development teams to ensure projects meet deadlines. Strong candidates will have 3+ years of experience leading large, highly complex accessibility programs within mature organizations, an understanding of how to maximize impact in product accessibility utilizing processes and tools, and excellent communication skills across all levels of the organization from individual engineers to senior executives. This is an individual contributor role with the opportunity to have systemic impact for Salesforce and the industry.

Director, Technical Program Management, COO Cross Cloud Programs
The Director of TPM for Technology for COO Cross Cloud Programs will be the operational heartbeat for our organization-wide programs and a trusted member of our leadership team. This includes proactively planning and facilitating key meetings, both internally and with our external business partners, and ensuring issues are tracked, blockers are removed, and milestones are met.

As part of the leadership team, you will be pivotal in the formulation and delivery of our program vision and roadmap, resource planning, and aligning our priorities to our business objectives and KPIs. You will be operating in a complex business environment where new initiatives, priorities and programs are the norm. Thus, to be successful in this role, you will need to be strategic, extremely organized, and have a confident command of the organizational landscape in order to anticipate what's around the corner so that you're able to set the team up for success. This is an individual contributor role and has to ability to be up-level to a senior director role for exceptional candidates.

Director, Technical Program Management, Hyperforce
The Director of Technical Program Management is a key role in a new area within Salesforce Platform. The TPM will work directly with a new GM of Product to develop a product vision, team and roadmap. The TPM drives the operating cadence for Hyperforce through the annual strategy and budget, product release planning and leading the program team. This TPM will also program manage initiatives like region/zone launches, product introductions and product adoption.

The successful program manager has 10+ years of program leadership and management. They are an expert at initiating and operating new programs. This person has proven experience as a partner to executive leaders. And, ideally, candidates have experience with and knowledge of infrastructure and public clouds. This role is an individual contributor role that reports into the head of Platform TPM. This role can be up-leveled up to a senior director role for exceptional coverage.

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