You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Aurora (IL), United States
Position Name |
Sr. Manager, Service - Americas |
Position Holder |
N/A |
Group Company |
Sonova USA |
Functional Area |
Operations |
Department |
|
Cost Center |
|
Reports to (Position Name): |
Director of Engineering |
Leadership Responsibility |
Yes No |
Purpose of the Job |
The primary purpose of the Sr. Manager, Service for the Americas is to provide end to end functional leadership by driving Operational Cost improvement programs for Service and Repair products. This role will be a Key Process Owner for the region involved in making Service related decisions tied to cost, process improvement, and process transfer. The ultimate goal is to ensure an industry-leading Service model that provides a best-in-class experience for Sonova's customers while optimizing the cost of Service. |
Key Tasks & Responsibilities |
End to End Service Responsibilities
Service Continuous Improvement
Engineering & Validation:
Project Management:
|
Travelling Requirement |
25-30% |
Qualifications |
Need to have |
Nice to Have |
Basic Education |
Bachelor's degree or equivalent |
|
Further Education |
MBA |
|
Work Experience |
-8+ years of experience in a similar role or in a role where they have held responsibility for P&L improvement by driving continuous improvement initiatives cross functionally - 5+ years experience in an operations role, both Continuous improvement and site leadership - Experience in driving initiatives between operations and commercial (sales and marketing function) - Extensive knowledge and application of project management tools, processes, and best practices - Strong understanding of finance and how a P&L is structured - Ability to extract and articulate key insights from large data sets to make project decisions and evaluate performance - Successful track record of managing cross-functional collaboration -Demonstrated understanding of organizational relationships, dependencies, escalation paths and appropriate communication - Established ability to positively motivate and influence others to build a strong team -Able to communicate complex topics to customers and stakeholders both verbally and in writing |
Experience in working a regulated, medical devices industry |
Personal Competencies |
- Skilled influencer who can impact across all levels and functions of the organization and motivate others - High energy and the ability to work with minimal supervision - Continuous Improvement mindset |
|
Social Competencies |
-Excellent written, oral, and communication skills -Ability to effectively work in a team environment - Ability to work across multiple groups and functions and gain consensus as required |
|
Leadership Competencies |
-Strong capability to lead cross functionally and influence -Collaborative, goal oriented. Transformation mindset |
|
Professional Competencies |
-Ability to manage multiple projects -Excellent mathematical and analytical skills |
-Green or Black Belt (Lean 6 Sigma) |
Language(s) / Level |
English |
|
IT skills |
Proficient in Microsoft Office Suite |
Proficiency in ERP tools |
Further Requirements |
Additional Remarks: |
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.