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Associate, Data & Insights
Saint Paul, MN
Job Description
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.
Want to know more? See more of what we do .
The Granicus Experience Group (GXG) is Granicus' in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.
GXG is a fast-growing agency at a high-growth tech company, seeking a Data & Insights Associate to operationalize, analyze and measure performance of campaigns within a strategic digital communications program. The ideal candidate will have expertise in reporting on multi-channel outreach and conveying actionable insights and optimization recommendations in a cohesive, customer-friendly manner.
Our Data & Insights Associates digest and analyze data and derive insights, which they build into custom reports and dashboard visualizations, to convey a narrative in line with our customers' digital communications goals and priorities, applying intuition and experience to lead to actionable recommendations.
Candidates should have experience analyzing multi-channel campaign and segment performance and collaborating with multidisciplinary teams on how best to demonstrate results to our customers. Candidates must have a desire to be part of a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government customers.
Who We Are:- Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context.
- Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions.
- Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities.
- Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility.
- Demonstrate a polished, professional relationship with colleagues & customers.
- Assume positive intent.
- Be collaborative. Create space for and be open to different expertise and experiences.
- Be dependable and reliable for our customers and our colleagues.
- Be organized and manage your own workload.
- Be proactive. Be willing to jump in, not wait to be told.
- Be willing to try something new, not dependent on documented examples.
- Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.
- Be open to feedback. Listen with the same passion with which you want to be heard.
- Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.
- Closely collaborate with GXG multi-disciplinary teams, vendor partners and client contacts to operationalize and measure performance of campaigns and drive strategic recommendations for optimizations
- Support the creation of detailed reports and dashboard visualizations, often with data sets from multiple sources, which showcase Granicus' success in the appropriate context and focus on storytelling with data
- Monitor all tracking, QA and reporting across digital communications touchpoints
- Draft and refine reports and visualization in an easily digestible manner to non-analyst audiences, including internal teams and external customers
- Support the resolution of data issues involving quality and consistency of data for analytical purposes
- Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, workshops and client outreach, as well as attend and participate in industry conferences and workshops throughout the U.S. as needed.
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Need to be able to obtain a federal government public trust clearance.
- 3+ years of digital marketing analysis, working with external customers, preferably in a digital or consulting agency serving government or at a government agency with a focus on large communications programs.
- Skilled at analyzing and interpreting data from digital communications, including email marketing, social networks, surveys, websites or the next new thing.
- Demonstrate ability to combine analytical and communications skills by storytelling through data.
- Proficient in building out reporting tools.
- Skilled in Excel, with a data-first mindset. Quicksight and Tableau experience a plus.
- Proficient in digital-communications tools, technologies and trends, and how to leverage those for client success.
- Experience digesting data to derive insights and convey the narrative to clients in line with their goals.
- Ability to think quickly and critically on a broad range of marketing technology and digital marketing topics across various verticals.
- Ability to work effectively in a fast-paced, high-energy, team-oriented environment.
- Passion for public service, citizen engagement, and communication.
- Due to security requirements, this position is currently open only to U.S. citizens. Additionally, you must have been a resident of the U.S. during at least three (3) of the last five (5) years. Exceptions are possible for applications who worked for the U. S. Government as an employee overseas in a Federal or military capacity; and/or been a dependent of a U.S. Federal or military employee serving overseas. Such applicants must be able to provide state-side reference coverage. State-side coverage information is required to make a suitability or security determination.
- Prior to the shutdown for the Covid-19 pandemic, GXG staff were expected to be available for on-site customer meetings with our federal, state and local customers. This included travel in some instances. As our customers' expectations and responses to the pandemic continue to evolve, GXG team members may once again be expected to be available for in-person customer and internal meetings.
Potential base salary. Does not include bonus OR commission and benefits.
COMPENSATION RANGE: $53,000-$67,000 USD
Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include - Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions - Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact .
The Benefits
At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.
- Flexible Time Off
- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
- 401(k) plan with matching contribution
- Paid Parental Leave
- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
- Group legal coverage
- And more!
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.
GovDelivery is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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