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We are currently looking for a sales and customer service coordinator who will act as an intermediary between the customer, sales, and the production department to ensure that print jobs go into production.
When your actions lead to success.Validate with assigned customers the information required to put orders into production, ensure regular follow-up to keep them informed of the status of their orders and answer their questions, and proceed with invoicing.
Follow-up on orders and deadlines for all stages of production and liaise with other team members to ensure that customer expectations are met.
Process subcontract orders and manage customer complaints and non-conformances.
Manage predetermined customer inventory levels to ensure continuous replenishment.
Collaborate with planning and shipping to ensure on-time delivery.
Collaborate in identifying alternatives/solutions to moderately complex problems and contribute to customer retention and service improvement.
Update price lists for recurring products.
1 to 3 years' experience in a similar position, ideally in sales coordination
Excellent oral and written communication skills in French and English (regular exchanges with customers outside Quebec and the United States)
Proficiency in MS Office suite, particularly Excel
Experience of working with ERP and VMI (Vendor Managed Inventory) systems
Knowledge of the flexible packaging market an asset
Telecommuting possible in hybrid mode after integration (2 days/week face-to-face). Our offices are located at 12 300 Metropolitan Boulevard East, Montreal, Quebec. On-site parking.
Generous group insurance plan tailored to your needs and those of your family, including unlimited access to a telemedicine service (Dialogue platform).
Employer-contributed pension plan
Free access to the company gym
Profit-sharing program
Employer participation in the Opus et Compagnie program
With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.TC Transcontinental Packaging brings a distinctive blend of art, science, and technology to create flexible packaging that preserves our customers' products and enhances their brands on store shelves. The Packaging Sector has over 4,000 employees and 25 manufacturing facilities worldwide, specializing in the extrusion, printing, laminating, and converting of plastic products.
When our contribution creates the future.A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.
Send us your application. Create something. Create something with TC Transcontinental.WeveGotItMade.com#LI-CM1#LI-HYBRID#P2QC
TC Transcontinental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.