The role of Manager, NOC Escalation & Incident is a pivotal role in ensuring the effective management and resolution of critical incidents and escalations within the NOC. You will be responsible for overseeing the entire incident lifecycle, from identification and assessment through to resolution and post-incident review. Your proactive approach and strategic mindset will be essential in minimizing the impact of incidents on our operations and ensuring a swift return to normal business operations.
Incident Identification and Triage
Incident Response and Resolution
Post-Incident Analysis and Reporting
Continuous Improvement
Stakeholder Management
NOC Operations Management:
Network Monitoring and Incident Response:
Education & Experience:
Interpersonal Skills/Characteristics:
Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!
The annual starting salary for this position is between $95,000 - 105,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is also eligible for bonus. This role will be accepting applications until 05/20/2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.