Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Summary:

Provides support to the Corporate Security and Fraud department.

Essential Duties and Responsibilities:

• Loads fraud/security case data into case management system.
• Creates standard and trend reports, also generates reports based on case data entry.
• Completes funds recovery processing.
• Obtains video and pictures from video equipment.
• Completes general office and administrative duties including planning meetings, answering phone calls, scheduling appointments, making travel arrangements, composing correspondence (email and written), filing, completing and reconciling expense reports and internal general ledgers, preparing invoices for payment and ordering office supplies.
• Creates spreadsheets, presentations, meeting agendas and meeting minutes.
• Provides exceptional customer service for incoming telephone calls and clients/visitors.
• Maintains and updates data within computer system(s) and program(s).
• Answers routine correspondence from courts, financial institutions, other legal entities and assembles highly confidential and sensitive information.
• Sorts and distributes mail, drafts written responses or replies by phone or e-mail when necessary.
• Acts as a liaison with other departments and outside agencies, including IT, Facilities and HR.
• Works independently and within a team on special and ongoing projects.
• Performs other duties as required.

Qualifications:

• Team-oriented, possess a positive attitude and work well with others
• Strong organizational skills and detail-oriented with high degree of accuracy
• Strong written and oral communication skills
• Ability to maintain confidentiality and handle highly sensitive information
• Excellent interpersonal and customer service skills
• Ability to prioritize; handle multiple tasks; and work independently
• Ability to operate standard office equipment, such as, computer work stations, calculators, and copier

Supervisory Responsibilities:

• None

Education and/or Experience:

• High School Diploma or GED
• 1-2 years related experience

Computer and Software Skills:

• Skilled in operation of a personal computer, including Microsoft Office
• Bankway, Salesforce & Google Mail helpful

Certificates, Licenses and Registrations:

• None

Additional Information:

• No travel is expected for this position.

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources athr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.