Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

JOB SUMMARY: Support department with system/user issues, coordinating projects and system testing by serving as the resource for the department. Responsible for organizing and conducting user testing as well as training the trainer. Eighty-five percent (85%) of time is spent working on designated system development, testing, issues, etc.

JOB ROLES AND RESPONSIBILITIES:
1. Support existing products and services by acting as an agent for problem and operational issue resolution, serving as the primary liaison between department and IT team and provides expertise as needed.

2. Perform defect management by reporting/tracking and troubleshooting system issues/problems/defects. Partnering with Users, Management and IT fully identify, document, brainstorm and carry through to resolution to issues.

3. Provide technical direction by proposing workarounds for issues that cannot be resolved immediately and be the first point of contact for operational users providing consultation as needed.

4. Responsible for assisting in testing of new releases for designated system for completeness and accuracy, identify and report issues and defects and coordinate with training department for staff training.

5. Responsible for tracking system defects in test director system along with the IT staff to ensure all defects are corrected.

6. Inform users of widespread issues and advise resolution status and potential workarounds

7. Establish and maintain working relationship with all departments, stakeholders and external customers involved with project.

8. Collaborate, coordinate, and communicate across disciplines and departments.

9. Ensure compliance with HIPAA regulations and requirements.

10. Demonstrate Company's Core Competencies and values held within.

11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.



Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role.

JOB SCOPE:
Incumbent works under minimal direction and uses independent judgment to identify issues, trends & problems and recommend action plans and evaluate results on projects that may not be clearly defined. Work is varied and complex, requiring the individual to use a broad range of knowledge gained through prior experience. The most complex issues are escalated to a higher level. The position works with internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decision and taking action.