Prioritize customer service experience as a top priority, with a keen eye for detail and responsiveness to urgent requests. Take initial calls from end users, logging data efficiently and effectively. Provide initial diagnosis for potential resolutions, ensuring swift and accurate troubleshooting. Monitor tickets, prioritize work for analysts and engineers, and provide cl

Director Multi Cloud Solutions COE US REMOTE With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting

Senior Solution Sales Executive REMOTE With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting edge c

Provides leadership to staff, includes hiring, mentoring, guiding, and advising on terminations as needed in conjunction with HR representative. Manages Engagement Managers and/or technicians directly. Completes performance evaluations and performance improvement plans as needed. Continually reviews staffing requirements in regard to their productivity, profitability, per

Resolves advanced technical hardware and software issues. Provides resolutions to issues escalated by Level 1. Advanced knowledge in administrative tasks on workstations. Extensive knowledge in software, hardware, network, and peripheral support. Over the phone remote support and hands on support to resolve technical issues. Responds to tickets escalated from our Level 1

Resolves advanced technical hardware and software issues. Provides resolutions to issues escalated by Level 1. Advanced knowledge of administrative tasks on workstations. Extensive knowledge of software, hardware, network, and peripheral support. Over the phone remote support and hands on support to resolve technical issues. Responds to tickets escalated from our Level 1

Provide professional support for end users of personal computers or their associated networks, hardware, software, or peripherals. Receive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errors. Install and configure software or hardware updates or patches. Evaluate and resolve network connectivity or communications sy