Resolves advanced technical hardware and software issues. Provides resolutions to issues escalated by Level 1. Advanced knowledge in administrative tasks on workstations. Extensive knowledge in software, hardware, network, and peripheral support. Over the phone remote support and hands on support to resolve technical issues. Responds to tickets escalated from our Level 1

Partner Development Specialist Canon/Targus Get a front row seat to the newest products and latest innovations in the tech industry. You'll be responsible for bringing cutting edge technologies to a nationwide audience. Merrimack, NH CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more&mdas

Enterprise Account Executive Enterprise You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers. Remote, GA CONNECTION At Connection, our purpose is simple we connect people with technology. From hardw

Coordinates projects with Technical Services team from discovery to production and provides updates for all pre production orders in the department. Serves as first point of contact and the liaison between the TIDC and Sales for all onboard and design requests (discovery, costing, RFP). Communicates updates to sales and customers on an ongoing basis. Manages and provides

Collaborate with HR stakeholders to understand business needs, processes, and challenges. Act as a liaison between HR and IT departments, facilitating communication and alignment on projects and initiatives. Conduct detailed analysis of HR systems, data structures, and workflows to identify areas for optimization. Translate business requirements into technical specificati

Develops relationships with potential customers through prospecting, account qualification, and outbound phone cold calling in the hopes of establishing long term business relationships. Communicates and follows up with customers on a regular basis in order to keep conversation open to future sales Researches and engages appropriate internal and external resources to deve

Resolves advanced technical hardware and software issues. Provides resolutions to issues escalated by Level 1. Advanced knowledge in administrative tasks on workstations. Extensive knowledge in software, hardware, network, and peripheral support. Over the phone remote support and hands on support to resolve technical issues. Responds to tickets escalated from our Level 1

Works directly with Account Managers and Sales Managers to identify sales opportunities in the practice area through book of business reviews. Collaborates on business development and communications with the sales teams. Increases knowledge of technology in respective practice area, keeps abreast of changes, and maintains or achieves certifications for professional develo

Works with our internal teams, vendors, and consultants in reviewing existing environment and analyzing the effectiveness and adequacy of the system, making recommendations for upgrades, replacement, and maintenance. Builds, tests, and troubleshoots a wide array of issues related to images, policy standardization, application packing, and deployments. Provides engineering

Acts as a dedicated consultative resource for Sales, Sales leadership, and customers focused on Microsoft solutions providing recommendations that best fit the goals of the customer. Presents on customer calls with all stakeholders providing options that provide clarity and control for customers based on their needs and budget. Delivers industry based insights to our cust

Prioritize customer service experience as a top priority, with a keen eye for detail and responsiveness to urgent requests. Take initial calls from end users, logging data efficiently and effectively. Provide initial diagnosis for potential resolutions, ensuring swift and accurate troubleshooting. Monitor tickets, prioritize work for analysts and engineers, and provide cl

Performs moderate to marginally advanced testing, troubleshooting and repairing of defective computer systems. Ensures contents and specs of refurbished and repaired items are validated for completeness and high quality of work. Ensures refurbished and repaired items meet customer, manufacturer and industry standards upon completion. Mentors, trains and assists Technician

Inside Sales Account Manager (Hybrid or Remote) You're the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry's biggest tech manufacturers. Merrimack, NH CONNECTION At Connection, our purpose is simple we connect people with technology. From hardwa

The contract Field Technician will be working for our client, for 'remote' deployment work. This individual will assist users with migrating to new laptop computers, assisting with locating their data, basics of a new device, installing printer drivers, and downloading and installing additionally needed software. They will also troubleshoot basic end user issues on variou

Ensures that technicians have ordered the correct part for each system. Fills out the appropriate forms for a warranty claim online. Receives defective parts from the technicians to be returned to vendors for parts credit and warranty labor credit. Ships defective parts to the vendors. Contacts technical support for vendors. For every system sent back to the vendor for re